* Our Appointment has changed from October 21, 2019 - see below *
From now until October 18, appointments are available in the following formats:
- 48-hour pre-bookable appointments: these can be booked up to 48 hours in advance
- Evening surgery appointments: please ask the Receptionist about availability
- Same-day appointments: If you feel that you need or wish to be seen on the same day, please inform the Receptionist – a GP or Practice Nurse will then phone you to discuss your case and offer an appointment if suitable.
If you have a medical emergency, please inform the Receptionist as soon as possible.
Appointments are 10 minutes in length and are for one person.
Due to restrictions on time, each appointment should be used to discuss one or two items only. If you feel that you wish to discuss more, then please book a double appointment.
Children under 16 years should always be accompanied by an adult.
Evening appointments are available between 17.30 - 19:10 on various evenings each week for those who work or cannot attend during the day.
Please note: If you are more than 10 minutes late for your appointment you may be seen at the discretion of the doctor or you may be asked to re-book if possible.
* Our Appointment system has changed – from October 21, 2019 *
Our surgery now uses a Triage system - an appointment at the surgery can only be arranged by a GP or Nurse and we will not be able to provide an appointment if you walk into the surgery.
When you phone Reception for an appointment, our Reception staff will ask you for your details and a short description of your problem. The GP or Practice Nurse will phone you back on the same day and based on the nature of your problem will:
- deal with your problem over the phone
- give you an appointment
- or direct you to another service
In the event you do not wish to discuss your symptoms with Reception staff please say so. Please be assured our Reception staff are compelled to follow the same rules of confidentiality that a GP or Nurse does. However, without relevant information, the GP or Nurse will be unable to prioritise your call accordingly.
Please give our reception staff as much detail as possible as this will help the GPs and Nurses to prioritise who we phone back first.
We believe that this system will ensure that patients who need to see a Doctor or Nurse will get to see one quickly.
If you feel that your problem could be dealt with over the telephone rather than by visiting the surgery the doctor on-call and nurse practitioners are available for telephone advice.
Nurse Practitioners / Practice Nurses
In a number of cases it might be worth considering an appointment with a practice nurse rather than a doctor. Practice nurses are qualified to deal with many ailments and you may be seen more quickly. Our two practice nurses are qualified Nurse Practitioners who can examine and prescribe for patients when required.
If you cannot attend an appointment for any reason please inform us as soon as possible in order for us to give the slot to someone else.
Our Practice Policy states that failure to attend an appointment on three occasions without proper notification will result in removal from our list.