Welcome to Dr Carroll & Partners, Cumbernauld
Welcome to our practice website. We aim to provide all of our patients with a comprehensive range of healthcare services covering one-off problems to longer term illnesses. Feel free to explore the site and find out how you and your family can benefit from our personal and professional approach to healthcare provision.
Information and Announcements
*** Coronavirus (Covid-19) ***
** Local advice for Scotland: https://www.nhsinform.scot/coronavirus **
Symptoms and what to do
Do not leave your home if you have either:
- a high temperature – this means you feel hot to touch on your chest or back (you do not need to measure your temperature)
- a new, continuous cough – this means coughing a lot for more than an hour, or 3 or more coughing episodes in 24 hours (if you usually have a cough, it may be worse than usual)
- Anosmia - this is the loss or a change in your normal sense of smell. It can also affect your sense of taste as the two are closely linked
To protect others, do not attend the GP surgery, pharmacy or hospital. Stay at home.
Use the 111 online coronavirus service to find out what to do.
Only call 111 if you cannot get help online.
Read general information such as:
Please see this Health Protection Scotland page for further advice. This page will be updated automatically as new information becomes available.
Further information is available on the Scottish Government website.
NHS Lanarkshire is redesigning primary care services
As NHS services start to return to their ‘new normal’ while still dealing with Covid-19, Lanarkshire residents are asked to be aware of and adhere to the changes that are now in place at local GP practices.
Dr Linda Findlay, Medical Director South Lanarkshire Health and Social Care Partnership, said: “We want people to know that their practices are open and here to help. However, there have been a lot of changes due to covid-19 and these will be in place for the foreseeable future.”
There are 100 GP practices across Lanarkshire and while each will have their own process, there are changes that will be consistent across practices. These include:
- Most appointments will now be by telephone or video consultation. After your initial assessment by telephone, practice staff will advise what is most appropriate for you. Remember this may be another service – for example, self-care, dentist, community pharmacy or optician. Please do not turn up at the practice without an appointment, to help reduce the risk of spreading the virus.
- Patients will only receive a face-to-face appointment when necessary – for example, when a physical examination is needed or if tests need to be carried out.
- Measures will be in place to ensure safety and physical distancing – for example, reduced capacity in waiting rooms, one-way systems, hand sanitiser and face coverings.
- Appointment systems will change to avoid queues. You will receive a precise time for your appointment, please do not arrive early or late. Reception staff will advise you on their own process.
Dr Findlay added: “I understand that it can be frustrating not always being able to see your GP, or other healthcare professional, face-to-face. However, we all need to play our part in suppressing covid-19 to keep ourselves and our communities safe.
“General practice and other community services have continued throughout covid-19, but it’s important to understand that we are not ‘restarting’ services as they were before, but ‘redesigning’ them in line with national guidance to keep all Lanarkshire patients safe. I would like to thank the people of Lanarkshire for their continued patience and understanding as we move forward and services start to resume.”
There is a nationwide shortage of GPs and this issue has also affected the Practice.
* Our Appointment system has changed * - from October 21, 2019
Due to current under-staffing levels amongst GPs at the Practice, we recognise that it can be difficult to get an appointment.
Feedback from patients regarding our previous On-the-Day appointment system had suggested to us that more Pre-Bookable appointments were needed and so we changed our system in May 2019 to accommodate this request.
We monitored this change but feedback from patients again showed difficulties with this new system, now with the request for more On-the-Day appointments.
We are currently short of 3 GPs for our patient list – this means that there are fewer GPs available for the on-going workload. The practical implication of this is that it should be recognised that not every appointment request will result in a face-to-face consultation.
In view of this we have again reviewed our appointment requirements, our previous systems and also other appointment systems being used nationwide.
We now use a Triage-based system - when you phone Reception for an appointment our Reception staff will ask you for your details and a short description of your problem. The GP or Nurse will phone you back later to discuss the issue with you.
Please see the Appointments page for more details.
* Due to on-going staff shortages amongst the GPs, we regret that we are unable to offer the usual number of appointments
The Practice has been trying hard to recruit doctors to make up this shortfall.
We recognise that this is making it more difficult to arrange an appointment and we are grateful for your understanding and patience.
** If you have an urgent medical matter, please inform Reception who will contact the GP On Call **
* The law on Data Protection has changed
The General Data Protection Regulation (GDPR) is a new EU law that came into effect on 25 May 2018 to replace the current Data Protection Act.
If you have previously signed a "consent to share medical information" form and you wish this to continue, you will be required to fill in and sign a new form to comply with the GDPR. Please ask for a new form from Reception.
If you have previously consented to the Practice contacting you via the SMS text message service, you will receive a message from us asking if you wish to continue this service.
* As well as being able to see when we are open at the click of a mouse we’ve made it easier for you to do a number of things. Check out how to order a repeat prescription or update your contact details online.
* We now have a new queuing system to allow us to deal with your phone-calls in a more efficient way. We hope that you find this service helpful.
* Attend Anywhere / Near Me - is a new secure video-consulting service, to allow safe and confidential discussion with a GP or Nurse from our Practice. This is for pre-arranged consultations only - please do not enter this site unless instructed by the GP or Nurse.
New Online Prescription Service
If you have previously used the Practice Website to order your prescriptions, please be aware that this service has been discontinued from January 1, 2019.
Please click here to register with the new service.
Please allow a full 48 hours between requesting and collecting your medication.
Your Contact Details
Please ensure that we have your correct contact details, including mobile phone number and email address. These details can be updated easily by clicking the box below or at Reception.
Flu Vaccination Appointments
The flu vaccination programme runs between September and March - please ask at Reception.
If you are 50-74 you will receive an invitation to participate in the Bowel Screening Programme.
Click here to find out more.
NHS Inform - Scotland's Health Information Service
You no longer have to look in lots of different places for health information.
Visit nhsinform.scot or call 0800 22 44 88 (8am - 10pm)
SPIRE - Scottish Primary Care Information Resource
NHSScotland is improving the way it uses information from GP patient records. SPIRE is a service that will allow small amounts of information from GP practice records to be used to help doctors' surgeries, NHSScotland and the Scottish Government to improve care and plan services, and to help researchers to learn more from patient information held at GP practices.
A new campaign is underway to inform patients across Scotland of the benefits of the service, and the confidential and secure way in which GP patient records will be used to help plan and improve health care services.
You have a choice about your patient record being used in this way. To find out more go to spire.scot or call NHS Inform on 0800 22 44 88.
CPRD - Clinical Practice Research Datalink
Dr Carroll and Partners contributes to the Clinical Practice Research Datalink (CPRD)
Information in patient records is important for medical research to develop new treatments and test the safety of medicines. This practice supports medical research by sending some of this information from patient records to CPRD.
CPRD is a Government organisation that provides anonymised patient data for research to improve patient and public health. You cannot be identified from the information sent to CPRD.
If you do not want anonymised information from your patient record to be used in research, you can opt out by speaking to one ot our Doctors.
For more information about how your data is used please visit: www.cprd.com/public
(Site updated 10/09/2020)